GENERAL F.A.Q

I would like to cancel my order, is it possible ?

You have the possibility to cancel your order 24 hours after it has been validated.

To do so, simply send us an e-mail to info@mexico-vintage.com and we will cancel your order and proceed to a full refund.

Do you ship internationally ?

Yes we ship worldwide.

My item is damaged, can I get a refund ?

Absolutely, if your item arrives damaged do not hesitate to contact our customer service at the following email address : info@mexico-vintage.com

We will let you know how to receive another article or how to get a refund.

I am not satisfied with my order; can I get a refund ?

Absolutely, just contact us and we will give you the procedure.

You have 15 days from reception of the goods. All you have to do is return the item to us and we will refund 100% after we receive and verify your return.

The return costs are at your expense.

What payment methods does Vintage Mexico use ?

We do not accept checks or C.O.D. payments. We do not use PayPal. The means of payment accepted on our website mexico-vintage.com are credit cards such as visa, master card and American express.

Is it safe to buy on your site?

All information exchanged on our site is encrypted using the SSL protocol, in compliance with the various European regulations.

This technology cannot be intercepted or modified. And it meets the latest standards in terms of data security.

SHIPPING AND RETURNS

What is your refund policy ?

Our goal is your satisfaction.

Our standard return policy lasts 14 days. If more than 14 days have elapsed since your purchase, we generally cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Perishable products such as gift cards cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)

- Any item that is not in its original condition is damaged or parts are missing for reasons that are not caused by us.

- Any item returned more than 30 days after delivery - Refunds (if applicable)

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your credit card or initial payment method.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, check your bank account first. It may take some time before your refund is officially issued. If you have not received your refund within 2 weeks, please contact us at info@mexico-vintage.com. 

EXCHANGES: (if applicable) 

We only replace defective or damaged items, so please send us pictures of your item with the apparent defect.  

RETURN: (if applicable)
To return your product, you must contact us info@mexico-vintage.com.

You are responsible for the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Upon request, we can (perhaps) provide a prepaid return shipping label and deduct the cost from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

What happens if products are missing from my order ?

Please contact our customer service for assistance at info@mexico-vintage.com. Missing items and/or damaged products that are in stock will be re-routed if a refund has not been made.

How will I know if my order has been received or sent ?

Once we have compiled and sent your order, we will send you an email to notify you that your package is on its way and we will provide you with the tracking number of your order as a link.

You will then be able to track your package on our website in the "Track my order" section.

What are the delivery times ?

All orders leave our warehouses within 48 to 72 hours upon receipt of the order.

Shipping costs are free, our delivery times are 8 to 12 working days from the date of order. If another delivery method is proposed, the delivery time will be specified if it differs from the initial time.

How can I check the status of my order ?

You will first receive an email notification of your purchase confirmation. You will then be able to follow the progress of your order by going to the "Track my order" section with your email address and your order number.